Making A New Member Request

Updated on May 6, 2024


As a member, initiating a new request is not only simple but also efficiently caters to your needs in a convenient, user-friendly manner. Follow the step-by-step instructions below to discover just how effortless it truly is.

First, Log Into Your Member Account

Navigate to, then click the login button in the main menu. This will bring you to the member portal login page. Enter your user name (email) and password. If you don’t remember your password, simply click “forgot” below to reset it and gain access to your account.

Next, open a "new request"

If you have an active hosting or maintenance plan account, you should see a blue “new request” button upon logging in. Click on this button and a pop-up will display to make sure you are opening a request according to the plan of your choice (applicable if you have more than one service).  Once selected, click “new request” button again. This will open the project information for you to fill out / complete.

Then, submit project information

Complete the intake form information. The root website is your main website for which you are opening this request. The type of request indicates what type of request this is. Continue to compete each section to the best of your ability. Once finished, click the blue “review” button in the bottom right hand corner to review the information for accuracy.

Start Order

Upon approval of review, click the blue button “start order” in the bottom right hand corner to send the order. This will transfer the information to the support team for review and project completion. At this point you will still be able to send / update information until your request has been completed.

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